Refund and Returns Policy

Terms & Conditions

Effective Date: 8 April 2025

Welcome to tickets.furflr.com, the official ticketing site for events organized by Furflr Pte Ltd (“we”, “us”, or “our”). Please read the following terms and conditions carefully before making any purchases on our website.

By accessing this site and purchasing tickets, you agree to be bound by these terms.


1. General

•This website is powered by WooCommerce, a platform we use to manage product listings, orders, and payment processing.

•All tickets sold on this website are for events organized by Furflr Pte Ltd and its partners.


2. Ticket Purchases

•All ticket prices are listed in Singapore Dollars (SGD) and include GST (if applicable).

•Ticket availability is subject to change without notice.

•Tickets are only confirmed upon successful payment and receipt of an order confirmation email.


3. Delivery of Tickets

•Upon successful checkout, your tickets will be delivered digitally via email to the address you provided.

•Please ensure your email address is correct at the time of checkout. We are not responsible for undelivered tickets due to incorrect email input.


4. Refund & Exchange Policy

•All ticket sales are final. We do not offer refunds or exchanges unless an event is cancelled or rescheduled.

•If an event is cancelled, you will be notified via email and offered a refund or alternative arrangement.

•No-shows or change-of-mind are not eligible for refunds.


5. Event Entry

•You must present a valid ticket (digital or printed) to enter the event.

•The organiser reserves the right to refuse entry to any person who does not comply with event rules, safety protocols, or venue regulations.


6. Changes to Events

•Event schedules, programming, and guest appearances are subject to change without notice.

•In case of force majeure (e.g., COVID restrictions, weather events, etc.), we reserve the right to modify, postpone, or cancel the event without liability.


7. Privacy

•By purchasing a ticket, you agree to our Privacy Policy, including how we handle your personal data and email communications.

•If you opt-in to receive marketing communications, you may unsubscribe at any time.


8. Account & Security

•You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

•We reserve the right to suspend or terminate accounts that violate our terms.


9. Limitation of Liability

•To the fullest extent permitted by law, Furflr Pte Ltd shall not be liable for any indirect, incidental, or consequential damages arising from your use of this site or attendance at our events.


10. Governing Law

•These terms are governed by the laws of Singapore. Any disputes will be subject to the exclusive jurisdiction of the Singapore courts.

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